Director of Operations (Deputy)

Fresno, CA

|

Full Time

Department/Program Focus:

Compensation:

Reports to:

Administration

Salary Range $75, 000 - $85, 000

Executive Director

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Job Description

ELF seeks a dynamic, dedicated individual as a Deputy Director to oversee and lend support to the programs provided by the organization. This exempt, full-time position will report to, and partner with the Executive Director. The position requires a servant and seasoned leader, and a coach focused on building and supporting ELF departments and employees. This position will operate on a strategic, managerial, and hands-on level with the Executive Director to help guide the organization across programmatic and administrative functions. The Deputy Director will bring proven nonprofit management expertise and experience in community-based support programs, social justice work, youth development & education, advocacy, finance, operations, and/or other relevant disciplines.

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Responsibilities & Requirements

DUTIES & RESPONSIBILITIES:

Performance Area 1: Strategic Planning

  1. Assists in the strategic planning, organization, and high-level management of ELF with the Executive Director and ELF Board of Directors.


Performance Area 2: Operations and Governance

  1. Manages the operations of ELF, including planning, developing, and administering development, and community development projects and programs for the organization.

  2. Develops and implement goals, objectives, policies, procedures, and work standards to enhance the delivery of services to ensure administrative accountability.

  3. Works closely with the Executive Director and Director of Finance in managing the organization’s budget along with monitoring expenditures and recommends adjustments accordingly, and develops and maintains established service levels and objectives.

  4. Responsible for facility and vehicle management oversight through the Administrative Coordinator.

  5. Leads monthly staff meetings. This includes the coordination of agendas and agenda items from departments, staff training, presentations, and guest speakers as needed by the organization.

  6. Works closely with Human Resources Manager to investigate and/or resolve employee matters. Keeps Executive Director informed of issues/concerns in a timely manner.


Performance Area 3: Programmatic Responsibilities

  1. Supports Executive Director in overseeing ELF projects/programs.

  2. Provides leadership to program managers by working and supporting the attainment of program/project goals, contracts, and grant objectives.

  3. Lead staff in long-term program planning, establishing outcomes and clear project plans.

  4. Work with the leadership team to develop and evaluate program strategies and goals.

  5. Coordinates program activities with other departments and attends community meetings, represents the organization, and promotes excellent community relations.

  6. Investigates and resolve issues and apply the principles of exceptional customer service and instill that approach in ELF employees.

  7. Prepares and presents a variety of reports to the ELF Board of Directors and management. Reports may include staff reports, monthly and periodic reports, ad-hoc reports, data compilation, and general responses to inquiries.

  8. Ensures that client services are focused on evidence-based case management, practices, and philosophies that create a client-centered experience.


Performance Area 4: Outreach

  1. Responsible for oversight and chairs ELF’s Outreach Committee.

  2. Works closely and collectively with committee members to develop outreach goals and measures.


Performance Area 5: Fundraising & External Community Relations

  1. Contribute to grant writing and reporting processes of the organization. Participates in project/program planning efforts with Grant Committee members.

  2. Represent ELF as appropriate with stakeholders, partners, and funders. Participate in local community events and galas.

  3. Support and sometimes leads fund development efforts as part of fundraising.

  4. Assists the Executive Director with grant management of current and future fundraising/grants. Assistance included but is not limited to periodic reviews, progress reporting, and audits by funders.


EDUCATION, EXPERIENCE, LICENSE/CERTIFICATION, & SKILLS:

Education

  • Bachelor’s degree in Business Administration from an accredited college/university in Business Administration, Social Work, Community Advocacy, or closely related field. Master’s degree preferred.

Experience

  •  Six (6) years of progressively more responsible experience in program/project management, administration, and/or grant work with at least five (5) years in a supervisory/leadership capacity.

License/certification

  •  Valid CA driver’s license.

Skills

  • Bilingual (English/Spanish)

  • Keen attention to detail.

  • Ability to effectively delegate effectively.

  • Proven record in motivating and building (unifying) teams.

  • Ability to explain complex issues and procedures to a diverse audience.

  • Effective problem-solving with innovative ideas.

  • Expert-level analytical abilities to spot issues and plan legal services for clients.

  • Ability to connect clients to existing resources (ELF and community).

  • Able to quickly build and maintain rapport with clients, community members, and coworkers of differing backgrounds, team player.

  • Strong organizational skills.

  • Customer-focused and service-oriented.

  • Positive professional insight.

  • Regularly exhibits flexibility and dependability in work and working relationships.

  • Demonstrated good problem-solving skills and sound judgment.

  • Understanding of modern office practices and procedures including scanning, faxing, video conferencing, text and chat messages, etc.

  • Intermediate to advanced software skills with MS Office suite (Word, Excel, PowerPoint, Publisher).

  • Attention to detail and excellent follow-through on work tasks.

  • Able to handle multiple tasks simultaneously.


Additional Duties:

  1. Confidentiality/Privacy compliance - Treats all client, member, and employee information as sensitive and confidential. Responsible for maintaining compliance with all HIPAA regulations and requirements where applicable.

  2. Compliance - Ensure compliance with all local, state, and federal regulations.

  3. Quality Improvement - Participate in quality improvement activities and contribute towards the overall performance improvement of the department and organization.

  4. Safety - All employees will participate in the ELF safety program.

  5. Travel – The position may require some day and overnight travel, primarily short distance.

  6. Work Schedule – the position may participate in evening and/or weekend activities as required by the department and organization.


ENVIRONMENTAL CONDITIONS AND PHYSICAL REQUIREMENTS:

Environmental Conditions:

  • Work generally takes place within an office environment. Air quality is good with general adequate lighting at desks/workstations. Noise conditions are moderate and limited to self and others on telephone calls and general interactions with coworkers and the public.


Physical Requirements:

  • Must be able to lift to 20 pounds and push up to 50 pounds (on wheels).

  • Must be able to hear staff on the phone and those who are served in person and speak clearly to communicate information to patients and staff.

  • Must be able to read memos, computer screens, personnel forms, and clinical and administrative documents.

  • Must have high manual dexterity.

  • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn


Please submit your resume to:

Education and Leadership Foundation

Attn: Ron Reyes, Human Resources Manager

1220 E Olive, Ave., Fresno, CA 93728

Or by email to: hr@education-leadership.org

Deadline:Position Open until Filled.

ABOUT US

The Education & Leadership Foundation is a community benefit non-profit organization that provides education, civic engagement, and immigration services.