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Job Description
The IT & Data Support coordinator supports employees and clients by ensuring that systems and technologies function to support program service needs. They provide oversight of digital file storage and security in collaboration with department leaders. They provide technical support to staff using job-related software such as Cerenade, Donor Perfect, Paycom, Adobe, and Google Workspace. They work collaboratively with direct and indirect service staff to support reporting needs for internal and external stakeholders.
Responsibilities & Requirements
TO APPLY: Interested applicants must submit a letter of interest, a resume, and a completed application to Mayra Santana's email at msantana@education-leadership.org. Please keep in mind that failing to submit all the required documents will automatically disqualify the application.
Knowledge, Skills, and Experience:
High school diploma or GED
US work authorization
Valid driver's license and reliable transportation
English/Spanish bilingual & bi-literate preferred.
Ability to work with people of differing abilities, backgrounds, and language needs.
Proven ability to prevent, respond to, and solve problems independently.
Ability to perform technical, administrative, and user support using MAC and PC operation systems.
2 years or more of work experience in customer service, IT, computer support, etc.
Demonstrated proficiency with relevant SaaS products such as Cerenade, Donor Perfect, Paycom, Adobe, and Google Workspace.
Previous experience with social service & immigration reporting for grants, fee-for-service contracts, etc. for both external & internal stakeholders.
Additional Duties:
Confidentiality/Privacy compliance - Treats all client, member, and employee information as sensitive and confidential. Responsible for maintaining compliance with all HIPAA regulations and requirements where applicable.
Compliance - Ensure compliance with all local, state, and federal regulations.
Quality Improvement—Participate in quality improvement activities and improve the
department's and organization's overall performance.
Safety - All employees will participate in the ELF safety program.
Travel – The position may require some day and overnight travel, primarily short distances.
Work Schedule: The position may participate in evening and/or weekend activities as
required by the department and organization.
Work Environment & Conditions:
Physical Space: a shared, office space with a designated workspace and issued work computer for in-office administrative tasks.
Company Culture: a collaborative, multilingual staff supporting different organizational functional needs.
Team Dynamics: works alongside other staff, volunteers, contractors, or interns to support evolving community outreach & support needs.
Travel: required to in-person events in Fresno, Madera, Tulare, Kings, and other counties as needed.
Physical Requirements:
Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
Must hear staff on the phone and those served in person and speak clearly to communicate information to clients and staff.
Must be able to read memos, computer screens, personnel forms, and clinical and
administrative documents.
Must have high manual dexterity.
Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.