IT Coordinator

TO APPLY: Interested applicants must submit a letter of interest, a resume, and a completed application to the Human Resources Department via email at hradmin@elfus.org Please keep in mind that failing to submit all the required documents will automatically disqualify the application.

Knowledge, Skills, and Experience:

●High school diploma or GED

● US work authorization

● Valid driver's license and reliable transportation

● English/Spanish bilingual & bi-literate preferred.

● Ability to work with people of differing abilities, backgrounds, and language needs.

● Proven ability to prevent, respond to, and solve problems independently.

● Ability to perform technical, administrative, and user support using MAC and PC operating

systems.

● 2 years or more of work experience in customer service, IT, computer support, etc.

● Demonstrated proficiency with relevant SaaS products such as Cerenade, Donor Perfect,

Paycom, Adobe, and Google Workspace.

Duties/Responsibilities

1. Technical Support: Respond promptly to technical support requests from staff to ensure

minimal disruption to daily operations.

2. User Communication: Maintain consistent communication with users by providing updates on

support tickets and ongoing issues.

3. Training: Deliver training for new and current employees on organization-wide software

systems and technology tools.

4. Device Management: Manage the inventory, maintenance, and performance of electronic

devices, including tracking, repairs, warranties, and insurance.

5. Systems Administration: Oversee and maintain software systems such as Cerenade,

Quickbase, Egnyte, DonorPerfect, and Google Workspace, ensuring accuracy, functionality, and

access control.

6. Vendor Coordination: Collaborate with IT and service vendors to manage internet, phone,

cable, and related services, ensuring high-quality vendor performance.

7. Software Licensing: Administer software subscriptions and licenses (e.g., Google, Zoom,

Adobe), ensuring cost allocations are tracked and renewals are completed on time.

8. Reporting & Analytics: Assist with data analysis and reporting for grants and internal use,

including weekly statistical reports.

9. Equipment Procurement: Purchase, assign, and install tracking software on new tech

equipment; coordinate with leadership on equipment replacement and disposal.

10. Operations Backup: Provide support for facilities, vehicles, and other operational needs on an

as-needed basis.

11. Compliance & Privacy: Ensure confidentiality of sensitive information and maintain

compliance with HIPAA and other regulations.

12. Organizational Engagement: Participate in quality improvement initiatives, safety programs,

and occasional evening/weekend or travel-based activities as required.

13. Participate in a Culture of Advocacy - work collectively with other employees and staff to

cultivate a service environment that supports and advocates for people from all backgrounds,

including people facing systemic discrimination or oppression such as immigrants regardless

of national origin, the LGBTQIA+ community, minorities, disabled persons, victims of hate/crime,

etc.

Work Environment, Conditions & Requirements:

● Work generally takes place within an office environment. Air quality is good, with typically

adequate lighting at desks/workstations. Occasionally, they will be expected to perform

work duties in outdoor spaces during events or services related to outreach, walk-ins, high-

demand service days, etc.

● Noise conditions are moderate and limited to self and others on telephone calls and

general interactions with coworkers and the public.

● When performing most job duties, they will work in a private or shared office space with a

designated workspace

● At times, they may be required to provide coverage or support in shared working

environments.

● Works independently on day-to-day tasks and works collaboratively alongside other staff,

volunteers, contractors, or interns as needed.

● Some travel may be required to pick up equipment, attend training, etc.

● Schedule - Typical work hours will be between 8-5 PM, with events on evenings and

weekends as needed.

Physical Requirements

● able to hear staff on the phone and those served in person and speak clearly to

communicate information to patients and staff.

● able to read memos, computer screens, personnel forms, and clinical and administrative

documents.

● able to use fingers and hands to type on a keyboard or phone, print or scan documents,

etc.

● able to sit or stand at a desk for extended periods